Shipping Info

DELIVERY INFORMATION 

Items IN-STOCK: 

The estimated dispatch time frame is approximately 3-14 business days from the date order is placed, and payment is received. Please note this is an estimated time frame only and that delays beyond this may occur due to circumstances outside of our control.

If your delivery address is in a regional and/or remote area or requires a taillift truck, additional surcharges may be incurred. 

Our logistics team will contact you about this if we deem your delivery address to be in a regional or remote area and discuss the delivery options and surcharges applicable.
Please do contact us if you have any questions.

Items PRE-ORDERED: 

We can provide estimated dispatch time frames based on the most accurate information we have on-hand, however, please note that delays may occur due to circumstances outside of our control. We shall do our best to keep you informed. Please note that delivery time-frames may take by 2-3 weeks longer then specified ETAs at this time.
Please do contact us if you have any questions.

Oversized Equipment (Stairclimbers, Reformers, and Similar Large Items):

Certain items are shipped in exceptionally large and heavy crates. Because of this, the freight calculated at checkout is an estimate only and may not be accurate. Final freight costs must be calculated on a case-by-case basis.

We recommend calling us prior to placing your order for an exact shipping quote. If you proceed with your order without confirming the freight, our team will be in touch after your order is placed to confirm the final freight costs.

Thank you for your understanding as we ensure safe and reliable delivery of this oversized item.

Please do contact us if you have any questions.

Regional and/or Remote or Taillift Requirement (usually for heavy or bulky items) Deliveries

If your delivery address is in a regional and/or remote area or requires a taillift truck, additional surcharges may be incurred. Our logistics team will contact you about this if we deem your delivery address to be in a regional or remote area and discuss the delivery options and surcharges applicable.

Please also feel free to contact us to get an exact freight quote prior to placing your order. Call 02 96383088

Important Note: 

Please note that delays in dispatch and delivery may occur. While we provide tracking information for your order, once it has left our warehouse, the delivery process and timeline are beyond our control.

We understand the importance of timely updates, and we do our best to keep our customers informed. However, we are only able to share the information provided by the courier companies and do not have additional details until we receive updates from them.